We focus on:

  • Increasing sales and service productivity.
  • Increasing sales management effectiveness.
  • Increasing manager/employee work effectiveness.

Our clients implement sales force, service and work force improvement initiatives. TBA assists with:

  • Executive coaching and consulting services in customer segmentation, channel strategy, organizational development
    and needs assessment.
  • Custom training services for strategy deployment, call center curriculum field sales and service training, strategic account
    management, and sales management development
  • Distance learning including web enabled e-learning program
    development, individual diagnostic knowledge assessment and
    certification, and web hosting services.

Founded in 1973, TBA works with Fortune 500 and other progressive companies, to design and implement professional development programs and services that provide lasting impact on performance and competitive advantage.

Using its 30 years of business experience and training technologies, TBA helps you manage bottom line performance through better management to top line efforts: selling and servicing customers.

We are a founding member (1978) of the Instructional Systems Association (ISA), the leading trade organization, that drives quality of instructional systems delivery and performance change in our field.

This site was last updated on November  4, 2004