We will work with the following levels of measurement fit your situation:
Level 1: Program Acceptance - Participants provide individual ratings of program relevance to job effectiveness, usefulness of media and methodologies employed, and helpfulness, experience, and facilitation skills of instructor.
Level 2: Knowledge Acquisition - TBA provides individual post-test knowledge assessment, whose comparison with pre-test scores can show the amount of knowledge gain.
Level 3: Behavior Change - TBA will deliver enhanced participant skills on a reliable basis (matching underlying skill models introduced by program), as demonstrated through end-of-course simulations and realistic job settings following program completion.
Level 4: Change in Business Results - TBA will deliver incremental positive performance results relative to a comparable sample of untrained personnel, in the same time period.
Most TBA clients are seeking Level 3 or Level 4 change, which often involve organizational and/or systems changes beyond the project scope. In these cases, TBA will engage in a limited-scope performance consulting project to assist client in installing enhancements in its sales and service culture.